It seems I'm not the only one thats notices that bike companies just seem to do a better job of customer service than anyone else that I've dealt with:

• Bike people are better on Bicycles and Icicles
• New bicycle adventures on San's blog. She doesn't go into depth about how awesome Atlanta Cycling was to her, but they went above and beyond to get her the bike she wanted.
• Bikes and customer service here
• Customer Service is Alive and Well, the last two paragraphs

All of those stories are very representative of my experiences. Most recently, a screw fell out of one of my Crank Brothers Quattro SL pedals. They're just decorative and don't affect the functionality of the pedals, but I sent them an email (during Interbike when everyone in the cycling world shouldn't be checking their email) and they quickly responded that they'd get a replacement out ASAP. A few days later, an envelope showed up with new screws and a few other parts for those pedals "just in case", as well as another card from "The Pedal Spa", a handful of stickers, and a note from "Drew" suggesting that I should put Blue Loctite on those screws to keep it from happening again. Awesome.